Website chat assistant

Answers from your website, any time of day.

Chiki is a chat assistant for your website. It answers visitors from your own pages, links the page each answer came from, and tells them when it doesn't know. When someone is ready, it takes their details for you.

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Made for service businesses like surveyors, trades and clinics.

Example Surveys assistant

Answers from our website

Do I need a survey before buying a property?

It's not required, but it's a good idea. An identification survey confirms the boundaries and shows whether any buildings or fences sit over them, so there are no surprises after settlement.

Source: Identification survey

Would you like a quote? I can take a few details here.

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Ask a question
Example conversation. Example Surveys is a made-up business.

How it works

Set up in three steps, test before it goes live.

  1. Step 1

    Add your website

    Enter your web address and choose the pages it should learn from. It reads them and gets ready to answer.

  2. Step 2

    Test it in the Playground

    Ask it the questions your customers ask before anyone else sees it. If a reply isn't right, fix it with Improve this answer.

  3. Step 3

    Install with one line of code

    Paste one line into any website. It only works on the websites you allow, so nobody else can put it on theirs.

Answer quality

Answers from your pages, not made up.

  • Learns from the pages you choose

    It answers from your own website pages and the answers you write, so replies use your services, your areas and your wording. Any general background it adds is clearly labelled.

  • Every answer shows its source

    Replies link to the page they came from, so visitors can read more and you can see where an answer came from.

  • Honest when it doesn't know

    If the answer isn't on your website it says so instead of making one up, and the question appears on your Overview so you can add an answer.

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Do you survey properties in Tasmania?

I don't have that information on our website, so I can't say for sure. Is there anything else I can help with?

Example reply when the answer isn't on the website.

More than answers. Chiki also collects leads, takes attachments and keeps a full history of every chat.

  • Capture leads without the back and forth

    Show a form right in the chat, or let the assistant collect the details in conversation. It reads them back for the visitor to confirm before sending, and each submission can be emailed to your team.

  • Write the exact answer you want

    Add FAQs and corrections in your own words. Spot a reply you'd change? Choose Improve this answer on it.

  • Photos and PDFs, checked and scanned

    Visitors can attach photos and PDFs. Every file is checked and virus-scanned, and kept only for the period you choose.

  • Looks like part of your website

    It picks up your colours and logo from your website. Give the assistant its own name, greeting and suggested questions.

  • Every chat, every contact

    See each contact with their full chat history, and export your chats as a CSV whenever you need them.

  • See what's working

    Your Overview shows conversations, questions answered and leads, plus the questions it couldn't answer, so you know what to add next.

Built for busy service businesses

1 line
of code to install on your website
24/7
answers, including after hours
Every answer
links the page it came from
Your website
your answers, in your words

Ready to let your website answer for you?

Add your website, test the answers in the Playground, then go live with one line of code.

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